Sbi Nodal Officer Email Id

Take control of your account anytime, anywhere with the SBI Card Mobile App.

  • Login to or Mobile App & click on ‘My Profile’
  • Click on ‘Quick Contact’ and then click ‘edit icon’ appearing on your right
  • Generate OTP and enter the same received on registered number

Enter the new mobile number or email ID and click on ‘Submit’

How can I obtain a username and password for accessing my SBI Card account?

To use your SBI Card online account, you must first sign up on Here are the easy steps to complete the registration process:

If you do not have a user ID, click here to register in 4 simple steps:

How to generate or change transaction PIN for a credit card?

To create a transaction PIN for your credit card, you have the option to do so through our Website, Mobile Application, or IVR service.

To generate transaction PIN through Website: Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

To change your PIN, follow these steps:

2. Choose the card for which you want to change the PIN.

4. Input the OTP provided.

5. Enter your new PIN twice and click submit.

To generate transaction PIN through Mobile App: Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

Step 2: Choose the card for which you want to change the pin.

Step 4: Input the OTP provided.

Step 5: Enter the new PIN twice and click on submit.

To create a transaction PIN using IVR, dial the SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (add your local STD Code before).

To create a transaction PIN for your Add-on Card using the IVR system, follow these steps.

Q4: How to verify my Credit Card Outstanding and available credit limit?

  • WEBSITE: Login to your SBI Card account through and check the ‘Current Outstanding’ in Account Summary section.
  • APP: Log into the SBI Card Mobile App and check the ‘Total Outstanding’ under the Summary Tab. Click Here to download.
  • SMS: SMS BAL where XXXX = Last 4 digits of your SBI Card or TATA Card number to 5676791 from your registered mobile number
  • EMAIL: Write to us at
  • Call us on our helpline number to check the details.

Q5: How can I make payments for my SBI card?

There are several options available for making payments towards your SBI Card. You have the flexibility to choose from different methods of payment.

Some of the payment methods offered by SBI include NEFT Payment, National Automated Clearing House, SBI Auto Debit, Paynet-Pay Online, SBI Mobile Banking, Debit Card payments, Pay via Mobile App option, Visa Credit Card Pay facility, Online SBI platform for transactions and Electronic Bill Payments.

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Here are different ways to make payments: in person at the counter, using an SBI ATM, through an electronic drop box, or by using a manual drop box.

Manage disputes

To lodge your grievances, you have various options available to choose from according to your preference. We strive our hardest to address every issue that is brought to our attention within the specified timeframes. However, if we need additional time to effectively resolve your concern, we will keep you informed about any progress made.

Write To Us

The contact details for the SBI Cards & Payment Services Ltd. Nodal Officer can be found at DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City in Gurgaon. The postal code for this location is 122002 and it is situated in Haryana, India.

Escalate a Query

If you are dissatisfied with our response to your online inquiry, you can escalate it or contact us at 1860-180-7777.

How to file a complaint against the branch manager of SBI?

Customers who need to escalate their complaints can contact the first level of support by calling any of the following phone numbers: 1860 500 1290, 1860 180 1290, or prefixing their local STD code followed by 39 02 02. Alternatively, they can also call the toll-free number at 1800 180 1290.

SBI Escalation Matrix

Click here to see our Escalation Matrix and other options.

We make every effort to address all reported issues within the given time frame. However, if we need additional time to properly resolve your concern, we will keep you updated on the progress.

Writing a complaint letter to a nodal officer: A guide for India

After that, write a subject line that briefly describes what your complaint is about. For example, if you have an issue with a product or service from State Bank of India (SBI), you can mention “Complaint regarding SBI Account” as your subject.

Now comes the salutation where you greet the recipient of your letter. You can use phrases like “Dear Sir/Madam” or directly address them by their name if known.

The body of your complaint letter should explain in detail why you are writing and what exactly is bothering you. Be clear and concise while describing your problem so that it is easy for others to understand.

End your letter with a complimentary closing such as “Yours faithfully” or “Sincerely,” followed by your signature and printed name in block letters for clarity.

Overall, following this format will help ensure that your complaint is properly conveyed and increases its chances of being addressed effectively by SBI or any other organization receiving it.

Grievance Redressal Officer:

Here are the contact details of the SBI nodal officers:

– Mr. Prosenjit Dhar, Nodal Officer: You can reach him at 1860-180-7777 or escalate your interactions by writing to him. His office is located at DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana).

– Mrs. Rupali Bhardwaj, Principal Nodal Officer: If you need to escalate your interactions with her, you can write to her directly. Her office is also located at DLF Infinity Towers in Gurgaon.

How do I write an email to a bank nodal officer?

I have been a customer of your bank ____________ for ____________ years. I wish bring to your kind attention that I am having problems withdrawing money from my bank account. I hold an account under the name ____________ and account number ____________.

Call Us

To contact the SBI Nodal Officer, you can reach out to them by dialing the following phone numbers: 1860 500 1290, 1860 180 1290, or your local STD code followed by 39 02 02. Alternatively, you can also call their toll-free number at 1800 180 1290.

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How do I email a complaint to the bank?

The Reserve Bank of India has established a Consumer Education and Protection Cell (CEP Cell) in each of its Regional Offices. This initiative aims to ensure that consumers are well-informed and protected when dealing with the Reserve Bank. The CEP Cell serves as a platform for individuals who have grievances against any department within the Reserve Bank to voice their concerns.

For instance, if you encounter difficulties regarding banking services provided by any department of the Reserve Bank, such as issues with transactions or account management, do not hesitate to approach the CEP Cell. They will guide you through proper channels and help resolve your problem efficiently.

E-mail Us

Contact us if you have any questions or suggestions. We are here to assist you and would be delighted to provide support.

– Individuals who have a credit card issued by SBI.

– Individuals who do not possess a credit card issued by SBI.

Mailing us for the first time?

If you lose your card or notice any suspicious activity, please get in touch with us promptly.

  • Log on to and instantly block your card by clicking on ‘Block Lost \Stolen Card’
  • SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

This service is provided free of charge to SBI Corporate Cardholders. The emergency cards that are issued as replacements have a validity period of 30 days. Once you return to India, please contact the SBI Card helpline for assistance. If your card allows cash withdrawals, you can avail cash disbursement services as well.

Visa is responsible for offering the emergency card replacement service, which is governed by the Visa Operating Regulation. To find out more information, visit

The 2021 Integrated Ombudsman Scheme

We fall under the jurisdiction of the Integrated Ombudsman Scheme established by the Reserve Bank of India. If you are not satisfied with our response to your complaint within 30 days and want to explore alternative options for resolving your grievance, you can approach the Ombudsman appointed by the Reserve Bank of India.

Allow us to help you

SBI Cards and Payment Services Limited Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur , New Delhi 110034 CIN:U65999DL1998PTC093849

Contact Information

Get in touch with us. Let us know your questions or suggestions. Reach out to us and share your feedback.

Simply SMS

Receive immediate updates by sending an SMS to 5676791 using your registered mobile number.

SBI Nodal Officer Contact: Simply SMS

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Complaining to RBI about SBI bank

To register a complaint with the Reserve Bank of India (RBI), individuals have two options. They can either visit the official website or contact the helpline number 14440. Complaints can be lodged online through the website or by submitting a physical complaint at the Centralised Receipt and Processing Centre (CRPC) located on the 4th floor, Sector 17, Chandigarh, PIN code: 160017.

Writing a complaint letter to SBI: How do I do it?

Dear Sir/Madam,

I am writing to bring to your attention some concerning transactions that have occurred in my bank account, which I hold with your esteemed institution. Upon reviewing my account statement, I have noticed several unauthorized transactions that were not initiated by me. As a responsible account holder, it is imperative for me to report these discrepancies and seek your assistance in investigating the matter further.

These suspicious transactions are clearly not a result of any actions taken by myself. Therefore, I kindly request your immediate attention and cooperation in reversing these unauthorized charges from my account. It is crucial for the integrity of both parties involved that this issue be resolved promptly and effectively.

I understand that instances like these can cause inconvenience and concern for both the customer and the bank. However, as an esteemed financial institution known for its commitment towards customer satisfaction, I trust that you will take swift action to rectify this situation. Your support in resolving this matter would greatly alleviate any distress caused by these fraudulent activities.

Thank you for your prompt attention to this matter. Your understanding and cooperation are highly appreciated as we work together towards resolving this unfortunate incident swiftly.

Yours faithfully,

[Your Name]

[Account Number]

How do I escalate a complaint email?

Dear Sir/Madam,

To provide some context, on [date], at approximately [time], I encountered a problem with my SBI account (Account Number: XXXXXXXX). Despite multiple attempts to resolve the issue through regular customer service channels, I have not received a satisfactory solution.

I understand that you may receive numerous requests daily; however, any help or guidance you can provide would be greatly appreciated. Please let me know if there are any additional steps or procedures that need to be followed in order to reach out to the concerned officer promptly.

Thank you very much for your attention and support in resolving this matter. Your prompt response would be highly valued.

Yours sincerely,

[Your Name]

[Contact Information]

P.S.: If possible, could you please also share any relevant reference numbers or ticket IDs related to my previous interactions regarding this issue? This information will assist in streamlining communication and ensuring all necessary details are provided from my end.

Writing an Effective Complaint Letter

Include essential details. Share your personal experience. Clearly state how you wish to address the issue. Outline your planned actions. Send your complaint letter.

[Your Mailing Address]

[Your City, State, Zip Code]

Writing an Effective Complaint

I am facing an issue with the SBI Nodal Officer and I need assistance in resolving it. I purchased a product/service from SBI on [insert date of purchase] and encountered a problem on [insert date when the problem occurred]. Despite my efforts, I have been unable to resolve the issue so far.

To address this problem, I have already taken several actions. Firstly, I contacted the customer support team of SBI and explained my situation to them. They provided me with some initial guidance but were unable to fully resolve the issue. Following their advice, I then reached out to the designated Nodal Officer for further assistance.